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Privacy Policy:
We respect your privacy. All information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.
Cancellation Policy:
Once an order has been placed it can be cancelled the same business day.
Shipping Polices:
We ship everything through U.P.S. Turn around time depends on the product
(see product details). Rush orders are
sometimes available, please give us a call to place rush orders. Custom tailored gowns take
between 6 and 8 weeks with no rush order available.
Returns and Exchanges:
- No refunds are accepted on robes that have been taken out of their packaging.
- No refunds are accepted on stoles (since they are custom made for your order).
- If a size needs to be exchanged please return the item within 14 days with
a copy of your invoice and indicate what size is needed for replacement
(If a new size is needed immediately please return the gown and call us).
- If more than 15% of an order needs to be exchanged or returned a
restocking fee of 20% will be added.
- Custom made gowns are not returnable unless there is a error in workmanship.
How do you do it?
We are a family owned and operated business utilizing the internet to reach our
customers. By keeping our overhead low we can pass the savings directly
to our customers. We feel that by using today's technology we can
remain competitive and give you outstanding personal service.
Why don't you offer a catalog?
Simply put... Costs! If you are reading this then you found us. We can provide
you with up to the minute accurate information on all of our products
with our web store. Why should we invade your mailbox with catalogs and
fliers when all you want is the latest greatest products at a great
price with fabulous customer service. We can do all of this without a
catalog. If you do not feel comfortable ordering over the web you can
always just give us a call! Please note that sample fabric swatches are
available upon request.
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